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Credit Cards: We accept credit cards backed by the major providers on our website, including Visa, Mastercard and American Express. Unfortunately, we don’t accept some debit cards. If you’re having trouble checking out, please email us at firstname.lastname@example.org so we can help.
PayPal: We accept PayPal on both desktop and mobile. If you have a balance in your PayPal account, that balance will automatically be used before your backup payment method (which you’ll select at the time of purchase). NOTE: PayPal may incorrectly suggest that you can pay with your credit card or bank account first, but you won’t be able to. We apologise for any confusion.
Yes, you can pay with PayPal.
If you’re getting an error message when trying to submit your payment, there’s probably an error or a typo in your billing information.
If the error message says “Your payment details couldn’t be verified. Check your card details and try again,” the issue is probably either the credit card number or CVV you entered.
If the error message says “Security code was not matched by the processor,” the issue is probably the CVV you entered.
If you see multiple charges for the same order on your statement, check your email to see how many order confirmations you received.
If you only received one confirmation, chances are only one of the charged orders went through. The other charge(s) on your statement will disappear in 2-3 business days. If you continue to see these duplicate charges, email us.
If you didn't receive any confirmation, none of the charged orders went through. Try placing the order again, double-checking that all billing and shipping information is correct. The charges on your statement will disappear in 1-2 business days. If they don't, email us at email@example.com.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.